Last updated: 2026-09-15
1. Where we ship
We ship to addresses in the United States only. Orders ship from a warehouse in the United States.
The Meriklo steam cleaner has a US plug and runs on 110 V only. It is not designed for 220–240 V outlets, so we do not ship to the UK, the EU, Australia or anywhere else outside the US, and checkout does not accept addresses outside the US.
If your address is a PO box, in Alaska or Hawaii, in a US territory or an APO/FPO address, email us before ordering so we can confirm the carrier delivers there.
2. Dispatch
We dispatch orders within 5–7 business days of the order being placed. Business days are Monday to Friday, excluding US federal holidays. Orders placed on a weekend or holiday count from the next business day.
If we cannot dispatch within that time, we email you before it runs out with a revised dispatch date and the choice to wait or to cancel for a full refund. If you do not reply and the revised date is within 30 days of your order, we treat silence as agreement to wait; if the delay would be longer than 30 days, or we cannot give a date, we cancel and refund unless you tell us in writing that you want to wait. This is the procedure the US Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule requires, and we follow it.
3. Delivery times
Delivery within the United States takes 7–14 business days after dispatch. Add the dispatch time above to get the total. These are estimates, not guarantees. Carriers can be delayed by weather, holidays and volume, and we cannot control that.
4. Shipping cost
The shipping charge is calculated at checkout and shown before you enter payment details. It depends on the delivery address.
5. Duties, taxes and the importer of record
Your order is dispatched from stock already inside the United States, so it is a domestic shipment: there are no customs duties, import taxes or brokerage fees for you to pay on delivery. Meriklo is the seller, not the importer of the stock.
Sales tax, where it applies, is calculated at checkout and shown before you pay.
6. If we ever ship to another country
Today we do not. If we ever open another market, we will state on the product page and at checkout, before you pay, whether the price includes duties and taxes (delivered duty paid) or whether you will be asked to pay them on delivery (delivered at place, duties unpaid), and who the importer of record is. We will not ship to a country whose mains voltage the unit is not rated for.
7. Tracking and confirmation
We email you when your order leaves the warehouse, with a tracking link where the carrier provides one. Check the email address you gave at checkout, including the junk folder.
8. Wrong or incomplete address
Check your address before you confirm the order. You can correct it within 12 hours of ordering by emailing support.vapora@gmail.com with your order number.
After that:
- If the carrier cannot deliver and returns the parcel to the warehouse, we refund the product price once it arrives back. The original shipping charge is not refunded, and sending it again to a corrected address is charged as a new shipment.
- If the carrier delivers to the address you gave and that address was wrong, we cannot recover the parcel. Ask the occupant of that address first; if they will not return it, contact the carrier, then email us and we will do what we can.
- If the address was correct and the carrier still delivered it elsewhere, email us. We take it up with the carrier and replace or refund.
9. Lost or delayed parcels
If your parcel has not arrived by the end of the delivery window, email support.vapora@gmail.com with your order number. We contact the carrier and, if the parcel is lost, send a replacement or refund you in full.
10. Damaged in transit
If the parcel or its contents arrive damaged, keep the packaging, take photos, and email us within 30 days of delivery. The refund policy covers what happens next: we replace or refund at no cost to you.
11. Order changes and cancellations
Within 12 hours of ordering, email us to change or cancel. After that we cannot promise a change, and the returns process in the refund policy applies once the order is delivered.
12. Contact
Email: support.vapora@gmail.com Yahel Dimnik