Refund policy
Last updated: 2026-09-16
This policy covers returns, refunds, faulty or wrong items, and the warranty for products bought from Meriklo, operated by Yahel Dimnik ("we", "us"). It gives you a voluntary 30-day return window. It does not limit any right you have under the consumer law of the place where you live; where the law gives you more, the law applies.
1. Returns window
You may return your order for any reason within 30 days of the day it is delivered. The day of delivery is the day the carrier records delivery.
2. Condition of returned items
To receive a full refund of the product price under this voluntary policy, the item must be:
- unused, with no water put through the tank;
- undamaged;
- in its original packaging;
- complete, with every piece from the kit list on the product page.
A unit that has been filled or run is a used unit. Under this voluntary policy we may refund it in part, or decline it, depending on its condition (section 6). It may still be covered by section 4 or section 7 if it is faulty, and by your statutory rights in sections 9 to 11.
3. Who pays return shipping
You pay the cost of returning a change-of-mind order to the returns address we give you with the return instructions. We do not refund the original shipping charge on a change-of-mind return.
We pay return shipping when the item is faulty, damaged on arrival, or wrong, as described in section 4.
4. Faulty, damaged or wrong items
An item is wrong if it is not what you ordered, including the wrong color, or if any piece from the kit list is missing from the box.
If your item is faulty, damaged on arrival, or wrong, email us within 30 days of delivery with your order number and photos of the item, the packaging and the kit as it arrived. We will:
- send a replacement, or
- refund the full amount you paid, including the original shipping charge,
whichever you prefer, where a replacement is available. If we need the item back, we send a prepaid return label. For missing pieces we usually do not need the rest of the kit back.
If the fault could have caused an injury, or did, also tell us that; if someone has been hurt, get medical help first. We treat it as a safety report and act on it the same day we read it. Keep the unit and the packaging until we tell you what to do with them.
5. How to start a return
- Email support.vapora@gmail.com with the subject line "Return" and your order number.
- Tell us the reason and, for faulty or wrong items, attach photos.
- We reply with the return instructions and the returns address. Do not send anything before you receive our reply, because the address may differ from the address the parcel came from.
- Pack the unit in its original packaging with every piece from the kit list and send it by a service that gives you proof of postage. Keep the receipt.
A return that arrives without a prior email or an order number takes longer to match to you; email us the tracking number so we can find it.
6. Refund timing and amount
Once the return arrives and we have checked it, we issue the refund to the payment method you used at checkout. Your bank, card issuer or wallet provider then posts the refund; the time that takes is set by them, not by us.
We refund the product price. On change-of-mind returns we do not refund the original shipping charge. An item that comes back used, damaged or incomplete may be refunded in part to reflect its reduced value, or, if it cannot be resold, declined and sent back to you at your cost. We tell you by email before we do either.
If you cancel an order before it is dispatched, we refund the full amount, including shipping, promptly.
7. Limited warranty
The Meriklo steam cleaner carries a 12-month limited warranty against manufacturing defects, counted from the day of delivery. This warranty is in addition to your statutory rights, not in place of them.
Covered: defects in materials or workmanship that stop the unit working as described on the product page, under normal household use on a 110 V US supply.
Not covered:
- wear parts: O-rings, brushes and the cloth cover;
- scale or mineral build-up;
- damage from misuse, drops, neglect, or repair by anyone other than us or a repairer we name;
- use at any voltage other than 110 V, or through a voltage converter;
- normal cosmetic wear.
To claim, email support.vapora@gmail.com with your order number, a description of the fault, and photos or a short video. If the claim is accepted we repair, replace or refund, and we pay return shipping where the item has to come back.
8. Order changes and cancellations
You can change or cancel an order within 12 hours of placing it by emailing support.vapora@gmail.com with your order number. After 12 hours we cannot promise a change, and the returns process above applies once the order is delivered.
9. European Union and United Kingdom: right of withdrawal
Today the store ships to the United States only. If and when we sell to consumers in the European Union or the United Kingdom, those consumers have a statutory right to withdraw from the purchase for any reason for a period of 14 days from the day they receive the goods, with a refund no later than 14 days after we are told (or after we get the goods back, if later), in addition to this policy. The details and the model withdrawal form are on the withdrawal page. EU consumers also have a two-year legal guarantee of conformity; UK consumers have their rights under the Consumer Rights Act 2015.
10. Australia
Today the store does not ship to Australia. If and when it does: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those guarantees.
11. United States
There is no federal cooling-off right for online purchases, so the 30-day window above is our voluntary commitment and we honor it as written. Your rights under the consumer protection and warranty law of your state, including implied warranties where they cannot be disclaimed, are not affected by this policy.
12. Exchanges
We do not process exchanges as a separate step. Return the item under this policy and place a new order for the color you want.
13. Contact
Email: support.vapora@gmail.com Yahel Dimnik